Hi Stumbler! Nurse Joy here to assist you with any Account related FAQs 📒
PS4 & PS5 / XBOX ONE & SERIES X/S:
To recover your lost progress on one of these consoles, you need to have your account connected to Scopely ID.
Scopely ID:
- Open the game.
- Go to "Settings" (top right).
- Choose "Save your progress with Scopely Account" as the platform you wish to bind your progress with.
- Tap "Connect".
- Choose the "Email" icon and tap "Login".
- Follow the steps to log in and complete the connection.
For more visual details on the step-by-step process of linking to a Scopely ID, you can visit our FAQ: "Scopely Account ID - Can I use my account on different devices?"
If you haven't linked your account to any Scopely ID or created a Scopely Account, make sure to choose "Create a Scopely Account" so you never lose your account.
NINTENDO SWITCH:
If your account progress got lost and it was not bound with any of the platforms mentioned above since it is currently not possible for the Nintendo Switch, please send a message to our Customer Support team and we'll do our best to assist you. You can contact us by using the chat widget on the bottom right of our Support Web Page!
Always a joy to help!
