Account deletions can serve multiple purposes. Different players might have different reasons for wanting an account deletion processed, like:
- Privacy reasons (actual deletion of data)
- Make a fresh start (progress reset)
- Not having the wish to continue playing
Anyone can delete their account on their own from inside the game, by following these steps:
- Open the game
- Tap the "gear" icon (settings) on the top right of the main screen
- Tap "open" next to the Privacy field from the list
- Tap "Delete Account" (red button)
- Tap on the 3 dots and type "DEL" as a confirmation
- Tap "Delete" (red button)
After following these steps to the end, the account in use will be deleted right away!
For data deletion cases, our customer support team is always happy to assist as well. To request your account to be deleted, you can tap on the Settings button in the upper right-hand corner, then "Open" next to "Help & Support" in the menu to open up a conversation.
IMPORTANT: Please keep in mind that deleted accounts cannot be recovered through any means, including by contacting our support team.
If you have any questions or issues with the process above, please let us know and we'll do our best to assist!