To recover your lost progress on iOS, you need to have your account connected to a Scopely ID, Apple ID, and/or Facebook profile.
Scopely ID:
- Open the game.
- Go to "Settings" (top right).
- Choose "Save your progress with Scopely Account" as the platform you wish to bind your progress with.
- Tap "Connect".
- Choose the "Email" icon and tap "Login".
- Follow the steps to log in and complete the connection.
For more visual details on the step-by-step process of linking to a Scopely ID, you can visit our FAQ: "Scopely Account ID - Can I use my account on different devices?"
If you haven't linked your account to any Scopely ID or created a Scopely Account, make sure to choose "Create a Scopely Account".
Apple ID:
- Open the game.
- Go to "Settings" (top right).
- Choose "Apple" as the platform you wish to bind your progress with.
- Tap "Connect".
- Follow the steps to log in and complete the connection.
Facebook:
- Open the game.
- Go to "Settings" (top right).
- Choose "Save your progress with Scopely Account" as the platform you wish to bind your progress with.
- Tap "Connect".
- Choose the "Facebook" icon and tap "Login".
- Follow the steps to log in and complete the connection.
After the above steps, you can follow the same steps to load your account on any other iOS device. Just make sure you're using the same Scopely ID, Apple ID, or Facebook account that your game account was connected with. Using Scopely ID, and Facebook will allow you to transfer your progress to other platforms as well.
Please keep in mind that you cannot use Apple ID or Facebook to load your progress on Steam, but you can use Scopely ID to load your progress on Steam and PC(WebGL).
If your account progress got lost and it was not bound with any of the platforms mentioned above, please send a message to our Customer Support team and we'll do our best to assist you. You can contact us by using the chat widget on the bottom right of our Support Web Page!
