Here are some troubleshooting steps that might help if you're experiencing slow performance or other issues that are possibly related to your device and not the game. Before all the below, please always make sure your game is running with the latest available version, by visiting the store and checking for updates.
For Android:  
  • Close the game
  • Restart your Wifi router
  • Go to settings > About your phone > System updates
  • Clear the cache on your device by going to settings > Apps > Clear Cache
  • Make sure that your internet connection is stable by using Wi-Fi
  • Relaunch the game.
For iOS:
  • Force close the app.
  • Restart your Wifi router
  • Restart your device.
  • Update your device software.
  • Check your internet connection.
  • Relaunch the app. 

Please keep in mind that if your device is unsupported due to compatibility issues, you won't be able to download the game or a new version of the game. In some scenarios you will still be able to play the game in an older version, if it was already on the device before it got registered in our unsupported devices list, however it's highly likely that you'll have issues with performance.

If your device is unsupported and you're affected by performance issues, unfortunately we won't be able to assist you. Despite that, we are always trying to adjust the game application to make it compatible with more devices with every new update, however it's not always possible for some specific devices.