We’re sorry to hear about this. Please note that items, Gems, or Stumble Coins do not disappear randomly from accounts.

In most cases, this may happen if:

• A family member or friend used your device and spent the currency while playing.

• The device was shared, and purchases or in-game spending were made from your account.

• A refund request was approved, and your account was rolled back to the state it was in before the purchase.