Hi Stumbler! Officer Dave here to assist you with any concern you may have regarding Purchase, Billing & Shop👮
First of all, thank you for supporting us with an in-app purchase! 🙌
We are sorry to hear that you haven't received the in-app purchase yet.
If you haven't received your in-app purchase, you need to contact the respective play store for refund.
If you haven't received your in-app purchase, you need to contact the respective play store for refund.
Every purchase gets verified by the store before it ends on your account in Stumble Guys. So, if you don't see the in-app purchases on your account, it hasn't been verified to us by the Store.
It might take up to 24 hours for in-app purchase to be verified by the respective store depending on the payment method.
If you wish to have a refund here's how you can do it:
Refund from Google Play Store:
https://support.google.com/googleplay/workflow/9813244?hl=en
Refund from AppStore:
https://support.apple.com/en-us/HT204084
Refund from Steam:
https://store.steampowered.com/steam_refunds/
It might take up to 24 hours for in-app purchase to be verified by the respective store depending on the payment method.
If you wish to have a refund here's how you can do it:
Refund from Google Play Store:
https://support.google.com/googleplay/workflow/9813244?hl=en
Refund from AppStore:
https://support.apple.com/en-us/HT204084
Refund from Steam:
https://store.steampowered.com/steam_refunds/
Refund from CodaShop:
Refund from Xbox:
https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders
https://direct.playstation.com/en-us/support/cancellation-returns-refunds
Keep in mind that successful refund request will roll back your account resulting into loosing items you have gotten with the purchase.
Have a lawful day!
