We're sorry you're having trouble making a purchase — and thank you for your support!
Here are a few things to check:
1. In-App Purchases May Be Disabled
Go to your device settings and check if in-app purchases are restricted or blocked (especially on family/shared accounts).
2. Platform Errors
All purchases are processed by your platform’s store. If there’s an error during checkout or payment, we recommend contacting the platform’s support team:
Google Play Store
Get help with purchasesApple App Store
Billing and purchase supportPlayStation
Contact PlayStation Support
3. Still Having Issues?
If you’ve confirmed that purchases are enabled on your device and you're still experiencing issues, please reach out via the in-game Help > Contact Support option with as much detail as possible.
Have a lawful day!