We're sorry you're having trouble making a purchase — and thank you for your support! 

Here are a few things to check:

1. In-App Purchases May Be Disabled

  • Go to your device settings and check if in-app purchases are restricted or blocked (especially on family/shared accounts).

2. Platform Errors

All purchases are processed by your platform’s store. If there’s an error during checkout or payment, we recommend contacting the platform’s support team:

3. Still Having Issues?

If you’ve confirmed that purchases are enabled on your device and you're still experiencing issues, please reach out via the in-game Help > Contact Support option with as much detail as possible.

 

Have a lawful day!