Hi Stumbler! Fireman Torch here to assist you with any concern you may have 🚒
To contact our support team, you can tap on the Settings button in the upper right-hand corner of the game, then the "Open" button next to "Help & Support" in the menu, scroll down to the "Contact Support" section and fill in the form. 
At the moment we can support you in English, Italian, Portuguese, Spanish, Indonesian, French & Italian.
We'd be happy to help you with your request!  
Glad to be able to assist you!