Hi Stumbler! Fireman Torch here to assist you with any concern you may have 🚒
To contact our support team, please check the different options depending on the platform you are playing:
Android, iOS, Steam & or Web
1 - Inside the game, on the home screen, tap on the Settings icon in the upper right-hand corner
2 - Scroll down until you see "Help & Support" and press "Open"
3 - A support chat will open
4 - Tell us the reason for contacting us
5 - Follow the chat steps by providing all the necessary information
PlayStation, Switch & Xbox
1 - Inside the game, on the home screen, select the Settings icon in the upper right-hand corner
2 - Select "Help & Support" and press "Open"
3 - Scan the QR code with an internet-connected mobile device to be directed to our support page
Alternative method to contact our support:
1 - On our main page or on our official site you can click on the ''message bubble'' icon present on the bottom right-hand corner of the page
4 - Tell us the reason for contacting us
5 - Follow the chat steps by providing all the necessary information
PlayStation, Switch & Xbox
1 - Inside the game, on the home screen, select the Settings icon in the upper right-hand corner
2 - Select "Help & Support" and press "Open"
3 - Scan the QR code with an internet-connected mobile device to be directed to our support page
Alternative method to contact our support:
1 - On our main page or on our official site you can click on the ''message bubble'' icon present on the bottom right-hand corner of the page
2 - Tell us the reason for contacting us
3 - Follow the chat steps by providing all the necessary information
Note:
At the moment, we can fully support you in English, Italian, Portuguese, Spanish, Indonesian, and French.
Note:
At the moment, we can fully support you in English, Italian, Portuguese, Spanish, Indonesian, and French.
Glad to be able to assist you!